How We Work
With Clients.

Each engagement is scoped through a written Statement of Work (SOW) that lists the bundle (Foundation, Pipeline, Market Entry, or a Trade Show Campaign), the deliverables, the engagement length, target outcomes, and the floor commitment.

The SOW is the source of truth. If something isn’t in the SOW, it isn’t in scope. Anything added after signing is treated as a change request and may carry an additional fee, an extended timeline, or both. Change requests must be agreed in writing. Email is sufficient.

Deliverables are described in plain language and quantified wherever possible (e.g., “250–400 verified buyer contacts”, “1 facility shoot day”, “4-week post-show nurture sequence”).

Standard split: 30% / 30% / 40%

• 30% on contract signing. Confirms the slot and triggers kickoff.
• 30% at outreach launch (mid-engagement milestone). Confirms the buyer list and content brief are approved.
• 40% on debrief delivery. Confirms the final report and asset handover.

Payment is made by INR bank transfer to the proprietor’s account. Bank details are included on every invoice. We do not currently accept credit-card payments and we do not process payments on the website.

GST: Flint Leads currently operates below the GST registration threshold; GST is not applicable on our invoices at this time. When we register for GST (mandatory above ₹20 lakh annual turnover), pricing on existing engagements remains unchanged for the duration of those engagements; new engagements signed post-registration will include GST at the prevailing rate.

For Gulf clients: invoices may be issued in USD or AED once we have an IEC and current account configured for foreign currency receipts. Until then, Gulf engagements are billed via Indian bank transfer in INR. Currency conversion is at the client’s bank’s rate on the day of transfer.

Travel + accommodation: billed at cost, itemised in the proposal, no markup. Typical range ₹25,000–₹40,000 per engagement for shows requiring crew travel.

Third-party media spend (e.g., LinkedIn Ads, Google Ads): paid by you directly to the platform, not via us. We manage; you bill.

Flint Leads operates a no-refund policy. We do not issue cash refunds once work has commenced.

In its place: work-until-done.

• Process commitments are firm. If we miss a deliverable named in the SOW (a missed shoot day, a missed buyer-list deadline, a missed report), we keep working at no additional cost until that deliverable is delivered.
• Outcome floor is a target, not a guarantee. If the engagement misses its agreed outcome floor (e.g., “4 booked discovery meetings”), we run a no-cost extension campaign focused on closing that gap. The extension runs until the floor is hit or for a maximum of 60 days, whichever comes first.
• What we don’t do: we don’t refund money for missed numbers. The structure of the policy is “keep working”, not “give it back”.

This policy exists because cash refunds penalise the wrong thing. Refunds reward agencies for walking away. Work-until-done forces us to actually solve the gap.

You have a 7-day cooling-off window from the date of contract signing. Conditions:

• Withdrawal must be communicated in writing within 7 calendar days of signing.
• Withdrawal is only valid if no operational work has commenced (e.g., no buyer list built, no shoot booked, no outreach campaign queued).
• On valid withdrawal: paid milestones are refunded less a flat ₹25,000 administrative setup fee that covers kickoff, contract drafting, and slot allocation.

After 7 days OR after operational work has started, the cooling-off period ends and the no-refund policy applies.

Applies to Trade Show Campaign engagements only.

If the show organiser cancels or postpones the show by more than 60 days from the original date:

• Paid milestones convert to credit toward the next edition of the same show OR another show within 12 months of original payment.
• No cash refund. Credit only.
• If the rescheduled show falls within 60 days of the original, the engagement continues as-is with no change to the SOW.

If you (the client) decide to withdraw from the show after operational work has begun (e.g., buyer list built, outreach launched), the engagement is treated as completed for the work already performed and the no-refund policy applies for that portion.

Timely client approvals are essential to keep the engagement on schedule. We commit to specific turnaround times on our side and ask for matching commitment on yours.

Client approval windows:

• Outreach copy & sequences: 48 working hours.
• Landing pages & web assets: 3 working days.
• Strategic decisions (ICP, targeting, scope changes): 5 working days.
• Visual production briefs: 5 working days.

Past the approval window, approval is presumed and we proceed. This avoids engagements stalling indefinitely on a single approval. If you anticipate delay, tell us. We accommodate planned delays; we do not accommodate silence.

Within 7 days of kickoff, you provide:

• Company logo (vector format preferred: SVG, AI, or EPS).
• Founder/leadership photos (high-resolution).
• Product photos and existing facility imagery.
• Brand guidelines (if any).
• Existing collateral: capability decks, brochures, certifications.
• Access to existing CRM (HubSpot, Zoho, Salesforce) OR consent for us to set up HubSpot Free at no charge.
• One named decision-maker who can approve work within the SLAs above.

Delays in asset provision shift our delivery timeline by an equivalent number of working days. This is not punitive. It’s arithmetic. We can’t build what we don’t have access to.

What belongs to you (the client) at engagement end:

• Buyer contact lists we’ve built.
• Landing pages, websites, and capability decks delivered as part of the engagement.
• Visual production output (photos, films, booth graphics).
• Debrief reports and engagement data exports.
• All content (articles, posts, sequences) written for you under the engagement.

What Flint Leads retains:

• Anonymised methodology data: engagement metrics aggregated for industry benchmarking. No client name, no client-identifying information.
• Internal process templates, frameworks, and scorecards that pre-date or are independent of your engagement.

Case study mention: by default, case studies are published anonymised (e.g., “A Tier 2 auto component supplier in Chennai”). Named mention (using your company name, logo, or quoting your leadership) requires your written consent. You can revoke consent at any time and the case study is taken down within 7 working days.

We operate with hard limits on how many engagements we run in parallel:

• Trade Show Campaigns: maximum 2 client engagements per edition of a given show. Once filled, we move new bookings to the waitlist for the next edition.
• Foundation, Pipeline, Market Entry: caps depend on team capacity at the time of enquiry. Quoted on a per-engagement basis.

The cap exists because the methodology depends on founder-level attention from kickoff to debrief. If we exceed our capacity, we either underdeliver or we hire to scale. Scaling against false demand is how agencies become generic. We’d rather waitlist.

Bilateral confidentiality applies throughout the engagement and for 3 years after engagement end.

What this covers:

• Your business information, financials, pipeline data, client lists, technical specifications, and trade secrets.
• Our pricing, methodology, internal processes, and engagement specifics.
• Any third-party information shared during the engagement.

What this does not cover:

• Information that is publicly known through no breach of this agreement.
• Information independently developed without reference to the confidential information.
• Information required to be disclosed by law or court order (with notice to the other party where legally permitted).

A separate, more detailed NDA is available on request before signing.

Liability cap: our total aggregate liability under any engagement is capped at the fees paid by you for that engagement. We will not be liable for indirect, consequential, or punitive damages, including lost profits, lost business opportunities, or reputational harm.

Indemnities you provide: you confirm that the information, logos, photos, and materials you give us are yours to share, do not infringe third-party rights, and comply with applicable law. If a claim arises from materials you provided, you indemnify us against the claim.

Indemnities we provide: if a deliverable we created (independent of materials you provided) infringes a third-party right, we indemnify you against the claim, up to the liability cap.

Insurance: Flint Leads carries professional indemnity coverage appropriate to the engagement size. Certificates of insurance are available on request.

Neither party is liable for delay or failure caused by events outside reasonable control. These include:

• Acts of God: earthquakes, floods, cyclones.
• War, civil unrest, terrorism, government action or restriction.
• Pandemic, epidemic, or public-health emergency.
• Internet/utility outages of regional scale.
• Strikes or labour disputes affecting a substantial portion of services.

During force majeure, deliverables pause and timelines extend by the equivalent duration. If the event continues beyond 90 days, either party may terminate the engagement. In that case, work performed up to the event date is invoiced at the standard rate; no further fees are due.

Termination for cause: either party may terminate with 14 days’ written notice if the other materially breaches the contract and does not cure the breach within the notice period.

Termination for convenience: after the 7-day cooling-off period, neither party may terminate for convenience. The engagement runs to completion under the SOW. If circumstances genuinely change (acquisition, bankruptcy, key-person departure), we’re reasonable. Talk to us.

On termination (either reason):

• Fees for work performed up to the termination date are payable in full.
• Work-in-progress assets are delivered to you in their current state.
• Buyer lists, content, and any other client-IP items in our possession are handed over.
• Confidentiality obligations continue per Section 10.

This agreement is governed by the laws of India. Disputes that cannot be resolved through good-faith discussion are subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.

Dispute resolution: before either party initiates court proceedings, both parties commit to a 30-day mediation attempt through a mutually-agreed mediator. If mediation does not resolve the dispute, court proceedings may follow.

Gulf engagements: for clients headquartered in the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, or Oman, the governing law remains Indian law and jurisdiction remains Chennai courts. We can negotiate alternative dispute resolution (DIFC arbitration, ICC arbitration in Singapore) on a per-engagement basis if your procurement team requires it.

We update these terms periodically as our operations mature and as Indian regulatory environment evolves.

How updates apply:

• Existing contracts are governed by the version of these terms in effect on the date of signing. Updates do not retroactively change your contract.
• New contracts signed after an update reference the latest version.
• Each version is marked with a revision date (see header). Material changes are flagged in a brief changelog on this page.

If you have a specific version of these terms attached to your engagement and would like a copy, email [email protected].